Return and Refund Policy

At Merevane, we want you to feel confident in your purchase. We take care in selecting and presenting our women's leather bags, and if something isn't right with your order, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The bag has no signs of wear, damage, or use.
• Original packaging, tags, and accessories are included, where applicable.
• You provide your order number or proof of purchase.

Items that have been used, damaged after delivery, or returned in an unsuitable condition may not qualify for a refund.

How to Request a Return

To begin a return, email our customer support team at **rohalim986@gmail.com** with your order number and the reason for your return.

Our team will review your request and provide instructions for returning your item. Please do not send a return before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

If your bag arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and clear photographs of the issue so we can review it and arrange an appropriate resolution.

Where a return is required for an item that arrived damaged, defective, or incorrect, Merevane will provide appropriate return instructions and cover reasonable return shipping costs.

Refunds

Once your returned item is received and inspected, we will email you with the outcome of your refund request.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days after refund approval for the funds to appear, depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from our error.

Return Shipping Costs

For returns due to a change of mind, an unwanted purchase, or a preference-related reason, the customer is responsible for return shipping costs.

If the return is due to our error or an item arriving damaged or defective, we will provide appropriate instructions and cover reasonable return shipping costs.

Exchanges

If you would like a different item, please contact us at rohalim986@gmail.com. Exchanges are subject to product availability and may require you to return the original item first.

Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. If an order has already shipped, our standard return policy will apply.

Questions About Returns

For assistance with a return, refund, or exchange, contact:

Merevane Customer Support
Email: rohalim986@gmail.com

We appreciate your business and will do our best to make the process clear and straightforward.

Nothing in this policy limits any rights you may have under applicable U.S. federal or state law.